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Preparing for Cloud Computing: The Managed Services Revolution
WHITE PAPER
-- This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
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Managing voice and video on your network
PODCAST
-- Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP.
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eGuide: Network Management Fundamentals
WHITE PAPER
-- Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization.
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Achieving Profitable Growth through Exceptional Customer Experience
WHITE PAPER
-- In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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eGuide: New Network Management - Application Benchmarking for QoE
WHITE PAPER
-- In this E-Guide, enterprise management analyst Dennis Drogseth offers you an in-depth look into application benchmarking for quality of experience (QoE).
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CA eHealth® Simplifies Performance Management
PRODUCT LITERATURE
-- CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
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CA SPECTRUM® Redefining Network Fault Management
PRODUCT LITERATURE
-- CA SPECTRUM® Network Fault Manager software delivers fault and configuration management across diverse, multi-technology networks to assure the availability of critical network services that are essential for your business applications.
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eBook: The Definitive Guide to Converged Network Management
BOOK
-- This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.
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eGuide: Managing VoIP Quality
WHITE PAPER
-- This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
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Ensuring Successful Voice Over IP Deployment
PODCAST
-- During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI.
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Fortis Turkey
CASE STUDY
-- To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA.
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Four Steps to True End-to-End Service for MPLS IP VPNs
PODCAST
-- Multi-protocol Layer Switching (MPLS) VPNs are the ideal solution for medium and large enterprises that currently deploy site-to-site VPN services.
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How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs
WHITE PAPER
-- In this paper, CA SPECTRUM can manage the complexities of MPLS VPN services, enabling service providers to take advantage of this growing market opportunity.
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InComparison Network and Voice Management Software paper by Bloor Research
WHITE PAPER
-- At least 60% of all network problems can be directly traced to implementing changes. In this white paper learn about strategy and solutions while implementing new technologies and maintaining live 24/7 operation.
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Infrastructure Optimization Drives Efficient Service Delivery
WHITE PAPER
-- IT is challenged to improve service levels and meet business demands while holding the line on costs. Learn how adopting a service-oriented, process-driven approach allows IT to link infrastructure to services so services can be proactively managed.
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Is Network Service Impacting Your Users?
PODCAST
-- Listen to this Podcast today to learn how to improve service by providing proactive service assurance to detect problems before they impact end users.
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Leapfrog Services
WHITE PAPER
-- Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support.
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Siemens Enterprise Communications
CASE STUDY
-- When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.
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Technology Audit CA Unicenter Network & System Management r11.1
WHITE PAPER
-- CA's Unicenter Network and Systems Management r11.1 is an enterprise-class service and systems management solution, aimed at maximizing service availability.
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The Five Essential Ingredients for Effective Event Correlation and Root Cause Analysis
WHITE PAPER
-- This whitepaper discusses the five essential ingredients needed for effective event correlation and root cause analysis. These key ingredients are at the heart of delivering high service availability to support every kind of business
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The Changing Face of Network Management
WHITE PAPER
-- Automated network change and configuration management tools provide numerous benefits. Independent NCCM tools, however, are not enough on their own. Read this white paper to learn more.
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The Business Contribution of IT: Metrics That Matter
WHITE PAPER
-- This paper discusses how frameworks and best practices combined with the right metrics and automated controls can help in IT performance reporting-- in terms that are both relevant and meaningful to all business stakeholders.
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Service Availability Puts the Business "At Your Service"
WHITE PAPER
-- This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business.
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ROI with Proactive Network and Voice Management
WHITE PAPER
-- In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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Network Change and Configuration Management: Optimize Reliability, Minimize Risk and Reduce Costs
WHITE PAPER
-- View this white paper and learn how Network Change and Configuration Management is helping to reshape infrastructure management toward a more strategic, process-aligned discipline with a range of benefits.
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Network and Voice Management for Evolving Business Environments
WHITE PAPER
-- The network management market has grown quickly as IT has become the ubiquitous tool for driving business innovation, and as demands for improved service performance and reduced downtime have escalated.
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Infrastructure Performance Management Empowers You and Your Company
WHITE PAPER
-- This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
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IDC White Paper: Achieving Business Value and Gaining ROI with CA's EITM Software for Optimizing IT Infrastructures
WHITE PAPER
-- This IDC white paper presents the results of an IDC study, sponsored by CA, to quantify the benefits, cost savings, and return on investment (ROI) that customers can achieve using CA's Enterprise IT Management software products.
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How Can Infrastructure Management Help Me Reduce Costs and Increase Business Productivity While Improving Service Delivery?
PRODUCT LITERATURE
-- Infrastructure Management from CA consolidates and streamlines management of your IT infrastructure, helping you reduce expenses, address changing business demands and improve delivery and performance of services that drive the business.
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How Can I More Effectively Address the Needs of My Business Customers?
PRODUCT LITERATURE
-- CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.
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How Can I Deliver Exceptional Support to My Multi-Services Customers?
PRODUCT LITERATURE
-- CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
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CA Network & Voice Management Gap Assessment
ASSESSMENT TOOL
-- This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.
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