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Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction
WHITE PAPER
-- The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
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Best Practices for Home Agents
WHITE PAPER
-- Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
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Go Green and Increase Profitability with Virtual Contact Centers
WHITE PAPER
-- This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
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Implementing a Telecommuting Program
WHITE PAPER
-- This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
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Planning for the Unforeseen: Insuring Communications for All Contingencies
WHITE PAPER
-- Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
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A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology
WHITE PAPER
-- This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
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Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons
WHITE PAPER
-- On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
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Creating the Green IT Action Plan
WHITE PAPER
-- Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations. Read this for more.
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
WHITE PAPER
-- Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage
WHITE PAPER
-- Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
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Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
WHITE PAPER
-- As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
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